Sec. 1.717  Procedure.

    The Commission will forward informal complaints to the appropriate 
carrier for investigation. The carrier will, within such time as may be 
prescribed, advise the Commission in writing, with a copy to the 
complainant, of its satisfaction of the complaint or of its refusal or 
inability to do so. Where there are clear indications from the carrier's 
report or from other communications with the parties that the complaint 
has been satisfied, the Commission may, in its discretion, consider a 
complaint proceeding to be closed, without response to the complainant. 
In all other cases, the Commission will contact the complainant 
regarding its review and disposition of the matters raised. If the 
complainant is not satisfied by the carrier's response and the 
Commission's disposition, it may file a formal complaint in accordance 
with Sec. 1.721 of this part.
[ 51 FR 16039 , Apr. 30, 1986]