Sec. 64.703  Consumer information.

    (a) Each provider of operator services shall:
    (1) Identify itself, audibly and distinctly, to the consumer at the 
beginning of each telephone call and before the consumer incurs any 
charge for the call;
    (2) Permit the consumer to terminate the telephone call at no charge 
before the call is connected; and
    (3) Disclose immediately to the consumer, upon request and at no 
charge to the consumer--
    (i) A quotation of its rates or charges for the call;
    (ii) The methods by which such rates or charges will be collected; 
and
    (iii) The methods by which complaints concerning such rates, 
charges, or collection practices will be resolved.
    (b) Each aggregator shall post on or near the telephone instrument, 
in plain view of consumers:
    (1) The name, address, and toll-free telephone number of the 
provider of operator services;
    (2) A written disclosure that the rates for all operator-assisted 
calls are available on request, and that consumers have a right to 
obtain access to the intestate common carrier of their choice and may 
contact their preferred interstate common carriers for information on 
accessing that carrier's service using that telephone;
    (3) In the case of a pay telephone, the local coin rate for the pay 
telephone location; and
    (4) The name and address of the Enforcement Division of the Common 
Carrier Bureau of the Commission (FCC, Enforcement Division, CCB, Mail 
Stop 1600A2, Washington, DC 20554), to which the consumer may direct 
complaints regarding operator services.
    (c) Additional requirements for first 3 years. In addition to 
meeting the requirements of paragraph (a) of this section, each 
presubscribed provider of operator services shall, until January 15, 
1994, identify itself audibly and distinctly to the consumer, not only 
as required in paragraph (a)(1) of this section, but also for a second 
time before connecting the call and before the consumer incurs any 
charge.
    (d) Effect of state law or regulation. The requirements of paragraph 
(b) of

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this section shall not apply to an aggregator in any case in which State 
law or State regulation requires the aggregator to take actions that are 
substantially the same as those required in paragraph (b) of this 
section.
    (e) Each provider of operator services shall ensure, by contract or 
tariff, that each aggregator for which such provider is the 
presubscribed provider of operator services is in compliance with the 
requirements of paragraph (b) of this section.

[ 56 FR 18523 , Apr. 23, 1991, as amended at  61 FR 14981 , Apr. 4, 1996;  61 FR 52323 , Oct. 7, 1996]