Sec.  1.717   Procedure.

   The Commission will forward informal complaints to the appropriate carrier
   for investigation. The carrier will, within such time as may be prescribed,
   advise the Commission in writing, with a copy to the complainant, of its
   satisfaction of the complaint or of its refusal or inability to do so. Where
   there are clear indications from the carrier's report or from other
   communications with the parties that the complaint has been satisfied, the
   Commission may, in its discretion, consider a complaint proceeding to be
   closed, without response to the complainant. In all other cases, the
   Commission will contact the complainant regarding its review and disposition
   of the matters raised. If the complainant is not satisfied by the carrier's
   response and the Commission's disposition, it may file a formal complaint in
   accordance with  Sec. 1.721 of this part.

   [ 51 FR 16039 , Apr. 30, 1986]