Sec.  7.21   Formal complaints, applicability of  Sec.  Sec. 1.720 through 1.736 of this
chapter.

   Formal complaints against a manufacturer or provider, as defined under this
   subpart, may be filed in the form and in the manner prescribed under  Sec.  Sec. 1.720
   through 1.736 of this chapter. Commission staff may grant waivers of, or
   exceptions to, particular requirements under  Sec.  Sec. 1.720 through 1.736 for good
   cause  shown; provided, however, that such waiver authority may not be
   exercised in a manner that relieves, or has the effect of relieving, a
   complainant of the obligation under  Sec.  Sec. 1.720 and 1.728 of this chapter to
   allege facts which, if true, are sufficient to constitute a violation or
   violations of section 255 of the Act or this chapter.