Sec.  76.951   Standard complaint form; other filing requirements.

   (a) Any complaint regarding a cable operator's rate for cable programming
   service or associated equipment must be filed using standard complaint form,
   FCC 329.

   (b) The following information must be provided on the standard complaint
   form:

   (1) The name, mailing address and phone number of the franchising authority
   that is filing the complaint;

   (2) The name, mailing address, and FCC community unit identifier of the
   relevant cable operator;

   (3) A description of the cable programming service or associated equipment
   involved and, if applicable, how the service or associated equipment has
   changed;

   (4) The current rate for the cable programming service or associated
   equipment at issue and, if the complainant is challenging the reasonableness
   of a rate increase, the most recent rate for the service or associated
   equipment immediately prior to the rate increase;

   (5) If the complainant is filing a corrected complaint, an indication of the
   date the complainant filed the prior complaint and the date the complainant
   received notification from the Commission that the prior complaint was
   defective;

   (6) A certification that a copy of the complaint, including all attachments,
   is being served contemporaneously via certified mail on the cable operator;

   (7) An indication that the complainant franchising authority received more
   than one subscriber complaint within 90 days of the operator's imposition of
   the rate in question; and

   (8) A certification that, to the best of the complainant's knowledge, the
   information provided on the form is true and correct.

   [ 61 FR 18979 , Apr. 30, 1996]