Sec.  9.5   E911 Service.

   (a) Scope of Section. The following requirements are only applicable to
   providers  of  interconnected  VoIP  services.  Further, the following
   requirements  apply only to 911 calls placed by users whose Registered
   Location is in a geographic area served by a Wireline E911 Network (which,
   as defined in  Sec. 9.3, includes a selective router).

   (b) E911 Service. As of November 28, 2005:

   (1) Interconnected VoIP service providers must, as a condition of providing
   service to a consumer, provide that consumer with E911 service as described
   in this section;

   (2) Interconnected VoIP service providers must transmit all 911 calls, as
   well as ANI and the caller's Registered Location for each call, to the PSAP,
   designated statewide default answering point, or appropriate local emergency
   authority that serves the caller's Registered Location and that has been
   designated for telecommunications carriers pursuant to  Sec. 64.3001 of this
   chapter,  provided  that  “all  911  calls”  is  defined as “any voice
   communication initiated by an interconnected VoIP user dialing 911;”

   (3) All 911 calls must be routed through the use of ANI and, if necessary,
   pseudo-ANI, via the dedicated Wireline E911 Network; and

   (4) The Registered Location must be available to the appropriate PSAP,
   designated statewide default answering point, or appropriate local emergency
   authority from or through the appropriate automatic location information
   (ALI) database.

   (c) Service Level Obligation. Notwithstanding the provisions in paragraph
   (b) of this section, if a PSAP, designated statewide default answering
   point, or appropriate local emergency authority is not capable of receiving
   and processing either ANI or location information, an interconnected VoIP
   service provider need not provide such ANI or location information; however,
   nothing in this paragraph affects the obligation under paragraph (b) of this
   section of an interconnected VoIP service provider to transmit via the
   Wireline  E911 Network all 911 calls to the PSAP, designated statewide
   default answering point, or appropriate local emergency authority that
   serves the caller's Registered Location and that has been designated for
   telecommunications carriers pursuant to  Sec. 64.3001 of this chapter.

   (d) Registered Location Requirement. As of November 28, 2005, interconnected
   VoIP service providers must:

   (1) Obtain from each customer, prior to the initiation of service, the
   physical location at which the service will first be utilized; and

   (2) Provide their end users one or more methods of updating their Registered
   Location, including at least one option that requires use only of the CPE
   necessary to access the interconnected VoIP service. Any method utilized
   must allow an end user to update the Registered Location at will and in a
   timely manner.

   (e) Customer Notification. Each interconnected VoIP service provider shall:

   (1) Specifically advise every subscriber, both new and existing, prominently
   and in plain language, of the circumstances under which E911 service may not
   be available through the interconnected VoIP service or may be in some way
   limited  by comparison to traditional E911 service. Such circumstances
   include, but are not limited to, relocation of the end user's IP-compatible
   CPE,  use  by the end user of a non-native telephone number, broadband
   connection failure, loss of electrical power, and delays that may occur in
   making a Registered Location available in or through the ALI database;

   (2)  Obtain  and keep a record of affirmative acknowledgement by every
   subscriber, both new and existing, of having received and understood the
   advisory described in paragraph (e)(1) of this section; and

   (3)  Distribute  to its existing subscribers warning stickers or other
   appropriate labels warning subscribers if E911 service may be limited or not
   available  and instructing the subscriber to place them on or near the
   equipment used in conjunction with the interconnected VoIP service. Each
   interconnected VoIP provider shall distribute such warning stickers or other
   appropriate labels to each new subscriber prior to the initiation of that
   subscriber's service.

   (f) Compliance Letter. All interconnected VoIP providers must submit a
   letter to the Commission detailing their compliance with this section no
   later than November 28, 2005.
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                        Last updated: July 27, 2005