Sec.  54.405   Carrier obligation to offer Lifeline.

   All eligible telecommunications carriers shall:

   (a) Make available Lifeline service, as defined in  Sec. 54.401, to qualifying
   low-income consumers, and

   (b) Publicize the availability of Lifeline service in a manner reasonably
   designed to reach those likely to qualify for the service.

   (c) Notify Lifeline subscribers of impending termination of Lifeline service
   if the carrier has a reasonable basis to believe that the subscriber no
   longer meets the Lifeline-qualifying criteria, as described in  Sec. 54.409.
   Notification of impending termination shall be in the form of a letter
   separate from the subscriber's monthly bill. A carrier providing Lifeline
   service in a state that has dispute resolution procedures applicable to
   Lifeline termination, that requires, at a minimum, written notification of
   impending termination, must comply with the applicable state requirements.

   (d) Allow subscribers 60 days following the date of the impending
   termination letter required in paragraph (c) of this section in which to
   demonstrate continued eligibility. Subscribers making such a demonstration
   must present proof of continued eligibility to the carrier consistent with
   applicable state or federal verification requirements, as described in
    Sec. 54.410(c). Carriers must terminate subscribers who fail to demonstrate
   continued eligibility within the 60-day time period. A carrier providing
   Lifeline service in a state that has dispute resolution procedures
   applicable to Lifeline termination must comply with the applicable state
   requirements.

   [ 65 FR 47905 , Aug. 4, 2000, as amended at  69 FR 34600 , June 22, 2004]