Sec.  6.21   Formal complaints, applicability of  Sec.  Sec. 1.720 through 1.736 of this
chapter.

   Formal complaints against a manufacturer or provider, as defined under this
   subpart, may be filed in the form and in the manner prescribed under  Sec.  Sec. 1.720
   through 1.736 of this chapter. Commission staff may grant waivers of, or
   exceptions to, particular requirements under  Sec.  Sec. 1.720 through 1.736 of this
   chapter for good cause shown; provided, however, that such waiver authority
   may  not  be exercised in a manner that relieves, or has the effect of
   relieving, a complainant of the obligation under  Sec.  Sec. 1.720 and 1.728 of this
   chapter to allege facts which, if true, are sufficient to constitute a
   violation or violations of section 255 of the Act or this subpart.