Goto Section: 7.16 | 7.18 | Table of Contents
Revised as of October 1, 2010
Goto Year:2009 |
§ 7.17 Informal complaints; form and content.
(a) An informal complaint alleging a violation of section 255 of the
Act or this subpart may be transmitted to the Commission by any
reasonable means, e.g., letter, facsimile transmission, telephone
(voice/TRS/TTY), Internet e-mail, ASCII text, Internet e-mail,
audio-cassette recording, and braille.
(b) An informal complaint shall include:
(1) The name and address of the complainant;
(2) The name and address of the manufacturer or provider against whom
the complaint is made;
(3) A full description of the telecommunications equipment or CPE
and/or the telecommunications service about which the complaint is
(4) The date or dates on which the complainant either purchased,
acquired or used, or attempted to purchase, acquire or use the
telecommunications equipment, CPE or telecommunications service about
which the complaint is being made;
(5) A complete statement of the facts, including documentation where
available, supporting the complainant's allegation that: such
telecommunications service, or such telecommunications equipment or
CPE, is not accessible to, or usable by, a person with a particular
disability or persons with disabilities within the meaning of this
subpart and section 255 of the Act; or that the defendant has otherwise
failed to comply with the requirements of this subpart.
(6) The specific relief or satisfaction sought by the complainant, and
(7) The complainant's preferred format or method of response to the
complaint by the Commission and defendant ( e.g., letter, facsimile
transmission, telephone (voice/TRS/TTY), Internet e-mail, ASCII text,
audio-cassette recording, braille; or some other method that will best
accommodate the complainant's disability).
Goto Section: 7.16 | 7.18
Goto Year: 2009 |
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