Goto Section: 76.1621 | 76.1630 | Table of Contents
FCC 76.1622
Revised as of October 1, 2011
Goto Year:2010 |
2012
§ 76.1622 Consumer education program on compatibility.
Cable system operators shall provide a consumer education program on
compatibility matters to their subscribers in writing, as follows:
(a) The consumer information program shall be provided to subscribers
at the time they first subscribe and at least once a year thereafter.
Cable operators may choose the time and means by which they comply with
the annual consumer information requirement. This requirement may be
satisfied by a once-a-year mailing to all subscribers. The information
may be included in one of the cable system's regular subscriber
billings.
(b) The consumer information program shall include the following
information:
(1) Cable system operators shall inform their subscribers that some
models of TV receivers and videocassette recorders may not be able to
receive all of the channels offered by the cable system when connected
directly to the cable system. In conjunction with this information,
cable system operators shall briefly explain, the types of channel
compatibility problems that could occur if subscribers connected their
equipment directly to the cable system and offer suggestions for
resolving those problems. Such suggestions could include, for example,
the use of a cable system terminal device such as a set-top channel
converter. Cable system operators shall also indicate that channel
compatibility problems associated with reception of programming that is
not scrambled or encrypted programming could be resolved through use of
simple converter devices without descrambling or decryption
capabilities that can be obtained from either the cable system or a
third party retail vendor.
(2) In cases where service is received through a cable system terminal
device, cable system operators shall indicate that subscribers may not
be able to use special features and functions of their TV receivers and
videocassette recorders, including features that allow the subscriber
to: view a program on one channel while simultaneously recording a
program on another channel; record two or more consecutive programs
that appear on different channels; and, use advanced picture generation
and display features such as "Picture-in-Picture," channel review and
other functions that necessitate channel selection by the consumer
device.
(3) In cases where cable system operators offer remote control
capability with cable system terminal devices and other customer
premises equipment that is provided to subscribers, they shall advise
their subscribers that remote control units that are compatible with
that equipment may be obtained from other sources, such as retail
outlets. Cable system operators shall also provide a representative
list of the models of remote control units currently available from
retailers that are compatible with the customer premises equipment they
employ. Cable system operators are required to make a good faith effort
in compiling this list and will not be liable for inadvertent
omissions. This list shall be current as of no more than six months
before the date the consumer education program is distributed to
subscribers. Cable operators are also required to encourage subscribers
to contact the cable operator to inquire about whether a particular
remote control unit the subscriber might be considering for purchase
would be compatible with the subscriber's customer premises equipment.
Goto Section: 76.1621 | 76.1630
Goto Year: 2010 |
2012
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