§  64.4002   Notification obligations of LECs.

   To the extent that the information is reasonably available to a LEC,
   the LEC shall provide to an IXC the customer account information
   described in this section consistent with §  64.4004. Nothing in this
   section shall prevent a LEC from providing additional customer account
   information to an IXC to the extent that such additional information is
   necessary for billing purposes or to properly execute a customer's PIC
   order.

   (a) Customer-submitted PIC order. Upon receiving and processing a PIC
   selection submitted by a customer and placing the customer on the
   network of the customer's preferred interexchange carrier at the LEC's
   local switch, the LEC must notify the IXC of this event. The
   notification provided by the LEC to the IXC must contain all of the
   customer account information necessary to allow for proper billing of
   the customer by the IXC including but not limited to:

   (1) The customer's billing telephone number, working telephone number,
   and billing name and address;

   (2) The effective date of the PIC change;

   (3) A statement describing the customer type (i.e., business or
   residential);

   (4) A statement indicating, to the extent appropriate, that the
   customer's telephone service listing is not printed in a directory and
   is not available from directory assistance or is not printed in a
   directory but is available from directory assistance;

   (5) The jurisdictional scope of the PIC installation (i.e., intraLATA
   and/or interLATA and/or international);

   (6) The carrier identification code of the IXC; and

   (7) If relevant, a statement indicating that the customer's account is
   subject to a PIC freeze. The notification also must contain
   information, if relevant and to the extent that it is available,
   reflecting the fact that a customer's PIC selection was the result of:

   (i) A move (an end user customer has moved from one location to another
   within a LEC's service territory);

   (ii) A change in responsible billing party; or

   (iii) The resolution of a PIC dispute.

   (b) Confirmation of IXC-submitted PIC order. When a LEC has placed a
   customer on an IXC's network at the local switch in response to an
   IXC-submitted PIC order, the LEC must send a confirmation to the
   submitting IXC. The confirmation provided by the LEC to the IXC must
   include:

   (1) The customer's billing telephone number, working telephone number,
   and billing name and address;

   (2) The effective date of the PIC change;

   (3) A statement describing the customer type (i.e., business or
   residential);

   (4) A statement indicating, to the extent appropriate, if the
   customer's telephone service listing is not printed in a directory and
   is not available from directory assistance, or is not printed in a
   directory but is available from directory assistance;

   (5) The jurisdictional scope of the PIC installation (i.e., intraLATA
   and/or interLATA and/or international); and

   (6) The carrier identification code of the IXC. If the PIC order at
   issue originally was submitted by an underlying IXC on behalf of a toll
   reseller, the confirmation provided by the LEC to the IXC must
   indicate, to the extent that this information is known, a statement
   indicating that the customer's PIC is a toll reseller.

   (c) Rejection of IXC-submitted PIC order. When a LEC rejects or
   otherwise does not act upon a PIC order submitted to it by an IXC, the
   LEC must notify the IXC and provide the reason(s) why the PIC order
   could not be processed. The notification provided by the LEC to the IXC
   must state that it has rejected the IXC-submitted PIC order and specify
   the reason(s) for the rejection (e.g., due to a lack of information,
   incorrect information, or a PIC freeze on the customer's account). The
   notification must contain the identical data elements that were
   provided to the LEC in the original IXC-submitted PIC order (i.e.,
   mirror image of the original order), unless otherwise specified by this
   paragraph. If a LEC rejects an IXC-submitted PIC order for a multi-line
   account (i.e., the customer has selected the IXC as his PIC for two or
   more lines or terminals associated with his billing telephone number),
   the notification provided by the LEC rejecting that order must explain
   the effect of the rejection with respect to each line (working
   telephone number or terminal) associated with the customer's billing
   telephone number. A LEC is not required to generate a line-specific or
   terminal-specific response, however, and may communicate the rejection
   at the billing telephone level, when the LEC is unable to process an
   entire order, including all working telephone numbers and terminals
   associated with a particular billing telephone number. In addition, the
   notification must indicate the jurisdictional scope of the PIC order
   rejection (i.e., intraLATA and/or interLATA and/or international). If a
   LEC rejects a PIC order because:

   (1) The customer's telephone number has been ported to another LEC; or

   (2) The customer has otherwise changed local service providers, the LEC
   must include in its notification, to the extent that it is available,
   the identity of the customer's new LEC.

   (d) Customer contacts LEC or new IXC to change PIC(s) or customer
   contacts LEC or current IXC to change PIC to No-PIC. When a LEC has
   removed at its local switch a presubscribed customer from an IXC's
   network in response to a customer order, upon receipt of a properly
   verified PIC order submitted by another IXC, or in response to a
   notification from the customer's current IXC relating to the customer's
   request to change his or her PIC to No-PIC, the LEC must notify the
   customer's former IXC of this event. The LEC must provide to the IXC
   the customer account information that is necessary to allow for proper
   final billing of the customer by the IXC including but not limited to:

   (1) The customer's billing telephone number, working telephone number,
   and billing name and address;

   (2) The effective date of the PIC change;

   (3) A description of the customer type (i.e., business or residential);

   (4) The jurisdictional scope of the lines or terminals affected (i.e.,
   intraLATA and/or interLATA and/or international); and

   (5) The carrier identification code of the IXC. If a customer changes
   PICs but retains the same LEC, the LEC is responsible for notifying
   both the old PIC and new PIC of the PIC change. The notification also
   must contain information, if relevant and to the extent that it is
   available, reflecting the fact that a customer's PIC removal was the
   result of:

   (i) The customer moving from one location to another within the LEC's
   service territory, but where there is no change in local service
   provider;

   (ii) A change of responsible party on an account; or

   (iii) A disputed PIC selection.

   (e) Particular changes to customer's local service account. When,
   according to a LEC's records, certain account or line information
   changes occur on a presubscribed customer's account, the LEC must
   communicate this information to the customer's PIC. For purposes of
   this paragraph, the LEC must provide to the appropriate IXC account
   change information that is necessary for the IXC to issue timely and
   accurate bills to its customers including but not limited to:

   (1) The customer's billing telephone number, working telephone number,
   and billing name and address;

   (2) The customer code assigned to that customer by the LEC;

   (3) The type of customer account (i.e., business or residential);

   (4) The status of the customer's telephone service listing, to the
   extent appropriate, as not printed in a directory and not available
   from directory assistance, or not printed in a directory but available
   from directory assistance; and

   (5) The jurisdictional scope of the PIC installation (i.e., intraLATA
   and/or interLATA and/or international);

   (6) The effective date of any change to a customer's local service
   account; and

   (7) The carrier identification code of the IXC. If there are changes to
   the customer's billing or working telephone number, customer code, or
   customer type, the LEC must supply both the old and new information for
   each of these categories.

   (f) Local service disconnection. Upon receipt of an end user customer's
   request to terminate his entire local service account or disconnect one
   or more lines (but not all lines) of a multi-line account, the LEC must
   notify the PIC(s) for the billing telephone number or working telephone
   number on the account of the account termination or lines disconnected.
   In conjunction with this notification requirement, the LEC must provide
   to a customer's PIC(s) all account termination or single/multi-line
   disconnection change information necessary for the PIC(s) to maintain
   accurate billing and PIC records, including but not limited to:

   (1) The effective date of the termination/disconnection; and

   (2) The customer's working and billing telephone numbers and billing
   name and address;

   (3) The type of customer account (i.e., business or residential);

   (4) The jurisdictional scope of the PIC installation (i.e., intraLATA
   and/or interLATA and/or international); and

   (5) The carrier identification code of the IXC.

   (g) Change of local service provider. When a customer changes LECs, the
   customer's former LEC must notify the customer's PIC(s) of the
   customer's change in LEC and, if known, the identity of the customer's
   new LEC. If the customer also makes a PIC change, the customer's former
   LEC must also notify the customer's former PIC(s) of the change. When a
   customer only changes LECs, the new LEC must notify the customer's
   current PIC(s) that the customer's PIC selection has not changed. If
   the customer also makes a PIC change, the new LEC must notify the
   customer's new PIC of the customer's PIC selection. If the customer's
   former LEC is unable to identify the customer's new LEC, the former LEC
   must notify the customer's PIC(s) of a local service disconnection as
   described in paragraph (f).

   (1) The required notifications also must contain information, if
   relevant and to the extent that it is available, reflecting the fact
   that an account change was the result of:

   (i) The customer porting his number to a new LEC;

   (ii) A local resale arrangement (customer has transferred to local
   reseller); or

   (iii) The discontinuation of a local resale arrangement;

   (2) The notification provided by the LEC to the IXC must include:

   (i) The customer's billing telephone number, working telephone number,
   and, billing name and address;

   (ii) The effective date of the change of local service providers or PIC
   change;

   (iii) A description of the customer type (i.e., business or
   residential);

   (iv) The jurisdictional scope of the lines or terminals affected (i.e.,
   intraLATA and/or interLATA and/or international); and

   (v) The carrier identification code of the IXC.

   (h) IXC requests for customer BNA information. Upon the request of an
   IXC, a LEC must provide the billing name and address information
   necessary to facilitate a customer's receipt of a timely, accurate bill
   for services rendered and/or to prevent fraud, regardless of the type
   of service the end user receives/has received from the requesting
   carrier (i.e., presubscribed, dial-around, casual). In response to an
   IXC's BNA request for ANI, a LEC must provide the BNA for the submitted
   ANI along with:

   (1) The working telephone number for the ANI;

   (2) The date of the BNA response;

   (3) The carrier identification code of the submitting IXC; and

   (4) A statement indicating, to the extent appropriate, if the
   customer's telephone service listing is not printed in a directory and
   is not available from directory assistance, or is not printed in a
   directory but is available from directory assistance. A LEC that is
   unable to provide the BNA requested must provide the submitting carrier
   with the identical information contained in the original BNA request
   (i.e., the mirror image of the original request), along with the
   specific reason(s) why the requested information could not be provided.
   If the BNA is not available because the customer has changed local
   service providers or ported his telephone number, the LEC must include
   the identity of the new provider when this information is available.

   [ 71 FR 74821 , Dec. 13, 2006]

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