§ 1.717   Procedure.

   The Commission will forward informal complaints to the appropriate
   carrier for investigation. The carrier will, within such time as may be
   prescribed, advise the Commission in writing, with a copy to the
   complainant, of its satisfaction of the complaint or of its refusal or
   inability to do so. Where there are clear indications from the
   carrier's report or from other communications with the parties that the
   complaint has been satisfied, the Commission may, in its discretion,
   consider a complaint proceeding to be closed, without response to the
   complainant. In all other cases, the Commission will contact the
   complainant regarding its review and disposition of the matters raised.
   If the complainant is not satisfied by the carrier's response and the
   Commission's disposition, it may file a formal complaint in accordance
   with § 1.721 of this part.

   [ 51 FR 16039 , Apr. 30, 1986]

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