Goto Section: 14.30 | 14.32 | Table of Contents
FCC 14.31
Revised as of October 2, 2015
Goto Year:2014 |
2016
§ 14.31 Recordkeeping.
(a) Each manufacturer and service provider subject to section 255, 716, or
718 of the Act, must create and maintain, in the ordinary course of business
and for a two year period from the date a product ceases to be manufactured
or a service ceases to be offered, records of the efforts taken by such
manufacturer or provider to implement sections 255, 716, and 718 with regard
to this product or service, as applicable, including:
(1) Information about the manufacturer's or service provider's efforts to
consult with individuals with disabilities;
(2) Descriptions of the accessibility features of its products and services;
and
(3) Information about the compatibility of its products and services with
peripheral devices or specialized customer premise equipment commonly used
by individuals with disabilities to achieve access.
(b) An officer of each manufacturer and service provider subject to section
255, 716, or 718 of the Act, must sign and file an annual compliance
certificate with the Commission.
(1) The certificate must state that the manufacturer or service provider, as
applicable, has established operating procedures that are adequate to ensure
compliance with the recordkeeping rules in this subpart and that records are
being kept in accordance with this section and be supported with an
affidavit or declaration under penalty of perjury, signed and dated by the
authorized officer of the company with personal knowledge of the
representations provided in the company's certification, verifying the truth
and accuracy of the information therein.
(2) The certificate shall identify the name and contact details of the
person or persons within the company that are authorized to resolve
complaints alleging violations of our accessibility rules and sections 255,
716, and 718 of the Act, and the agent designated for service pursuant to
§ 14.35(b) of this subpart and provide contact information for this agent.
Contact information shall include, for the manufacturer or the service
provider, a name or department designation, business address, telephone
number, and, if available TTY number, facsimile number, and email address.
(3) The annual certification must be filed with the Commission on April 1,
2013 and annually thereafter for records pertaining to the previous calendar
year. The certificate must be updated when necessary to keep the contact
information current.
(c) Upon the service of a complaint, formal or informal, on a manufacturer
or service provider under this subpart, a manufacturer or service provider
must produce to the Commission, upon request, records covered by this
section and may assert a statutory request for confidentiality for these
records under 47 U.S.C. 618(a)(5)(C) and § 0.457(c) of this chapter. All
other information submitted to the Commission pursuant to this subpart or
pursuant to any other request by the Commission may be submitted pursuant to
a request for confidentiality in accordance with § 0.459 of this chapter.
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Goto Section: 14.30 | 14.32
Goto Year: 2014 |
2016
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