§ 3.52   Complaint/inquiry resolution procedures.

   (a) Accounting authorities must maintain procedures for resolving complaints
   and/or  inquiries from its contractual customers (vessels for which it
   performs settlements), the FCC, the ITU, and foreign administrations or
   their agents. These procedures must be available to the Commission upon
   request.

   (b)  If  a foreign administration requests assistance in collection of
   accounts  from  ships  licensed by the FCC, the appropriate accounting
   authority will provide all information requested by the Commission in a
   timely  manner  to enable the Commission to determine the cause of the
   complaint  and  to  resolve the issue. If accounts are in dispute, the
   Commission  will  determine the amount due the foreign administration,
   accounting authority or ROA, and may direct the accounting authority to pay
   the accounts to the foreign administration. If the accounting authority does
   not pay the disputed accounts within a reasonable timeframe, the Commission
   may take action to levy a forfeiture, cancel the AAIC privilege and/or to
   revoke  any  operating  authority  or licenses held by that accounting
   authority. (See also § 3.72).

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