Goto Section: 14.10 | 14.21 | Table of Contents
Revised as of October 1, 2020
Goto Year:2019 |
§ 14.20 Obligations.
(a) General Obligations. (1) With respect to equipment manufactured
after the effective date of this part, a manufacturer of equipment used
for advanced communications services, including end user equipment,
network equipment, and software, must ensure that the equipment and
software that such manufacturer offers for sale or otherwise
distributes in interstate commerce shall be accessible to and usable by
individuals with disabilities, unless the requirements of this
subsection are not achievable.
(2) With respect to services provided after the effective date of this
part, a provider of advanced communications services must ensure that
services offered by such provider in or affecting interstate commerce
are accessible to and usable by individuals with disabilities, unless
the requirements of this paragraph are not achievable.
(3) If accessibility is not achievable either by building it in or by
using third party accessibility solutions available to the consumer at
nominal cost and that individuals with disabilities can access, then a
manufacturer or service provider shall ensure that its equipment or
service is compatible with existing peripheral devices or specialized
customer premises equipment, unless the requirements of this subsection
are not achievable.
(4) Providers of advanced communications services shall not install
network features, functions, or capabilities that impede accessibility
(5) Providers of advanced communications services, manufacturers of
equipment used with these services, and providers of networks used with
these services may not impair or impede the accessibility of
information content when accessibility has been incorporated into that
content for transmission through such services, equipment or networks.
(b) Product design, development, and evaluation. (1) Manufacturers and
service providers must consider performance objectives set forth in
§ 14.21 at the design stage as early as possible and must implement such
performance objectives, to the extent that they are achievable.
(2) Manufacturers and service providers must identify barriers to
accessibility and usability as part of such evaluation.
(c) Information Pass Through. Equipment used for advanced
communications services, including end user equipment, network
equipment, and software must pass through cross-manufacturer,
nonproprietary, industry-standard codes, translation protocols, formats
or other information necessary to provide advanced communications
services in an accessible format, if achievable. Signal compression
technologies shall not remove information needed for access or shall
restore it upon decompression.
(d) Information, documentation, and training. Manufacturers and service
providers must ensure that the information and documentation that they
provide to customers is accessible, if achievable. Such information and
documentation includes, but is not limited to, user guides, bills,
installation guides for end user devices, and product support
communications. The requirement to ensure the information is accessible
also includes ensuring that individuals with disabilities can access,
at no extra cost, call centers and customer support regarding both the
product generally and the accessibility features of the product.
Goto Section: 14.10 | 14.21
Goto Year: 2019 |
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