FCC Web Documents citing 76.1619

as compiled by hallikainen.com/FccRules on 2012 07 01

• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1333A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1333A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-11-1333A1.txt
  • 76.1608 System technical integration requiring uniform election of must- carry or retransmission of consent status. 76.1609 Non-duplication and syndicated exclusivity. 76.1610 Change of operational information. 76.1611 Political cable rates classes of time. 76.1612 Personal attack. 76.1613 Political editorials. 76.1614 Identification of must-carry signals. 76.1515 Sponsorship identification. 76.1616 Contracts with local exchange carriers. 76.1617 Initial must-carry notice. 76.1618 Basic tier availability. 76.1619 Information on subscriber bills. 76.1620 Availability of signals. 76.1621 Equipment compatibility offer. 76.1622 Consumer education program on compatibility. SUBPART U-DOCUMENTS TO BE MAINTAINED FOR INSPECTION Brief Description: These rules require cable operators to maintain records on a wide assortment of matters including a political file, EEO, children's programming, signal leakage, OVS requests for carriage, performance tests, and subscribers. Need: These
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-254432A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-254432A1.txt
  • 8. One smaller cable operator, which serves fewer than 9,000 total customers, estimates that the billing software changes needed to accommodate a la carte would cost approximately $1,200 more per month. Id. at 9. 199 The Commission's customer service guidelines require cable billing statements to be clear, concise and understandable, with full itemization of services and charges. 47 C.F.R. Q 76.1619. The rules require that bills should indicate charges for basic and premium service, any equipment charges, and a summary of all activity during the billing period, including optional charges, rebates and credits. Cable operators should respond to written complaints about billing matters within 30 days. Id. at Q 76.1619(b). Refunds must be issued no later than either the customer's next
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-01-314A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-01-314A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-01-314A1.txt
  • the notification requirements pertaining to the waiver of the prohibition against scrambling and encryption, and must comply with the public file requirements in connection with such waiver. Section 76.309 removed provisions in (c)(3)(i) and (c)(3)(ii) governing notification with regard to subscriber services, rate and service changes, and subscriber billing information. These notification provisions are relocated to Sections 76.1602, 76.1603, and 76.1619, respectively. To ensure that the public is aware of the existence and location of these notification requirements an additional Note is added to the end of Section 76.309 and reads as follows: NOTE 2 TO § 76.309: Section 76.1602 contains notification requirements for cable operators with regard to operator obligations to subscribers and general information to be provided to customers
• http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-03-333A1.doc http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-03-333A1.pdf http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-03-333A1.txt
  • of written information regarding ``(3) Installation and service maintenance policies; (4) Instructions on how to use the cable service; (5) Channel positions . . . ; and (6) Billing and complaint procedures. . . .'' 47 C.F.R. § 76.1602(b). 47 C.F.R. § 76.1603(b). As directed by Congress, the Commission also adopted customer service rules regarding billing, see 47 C.F.R. § 76.1619; Consumer Protection Order, 8 FCC Rcd at 29, ¶¶ 65-68; office hours and telephone availability, see 47 C.F.R. § 76.309; Consumer Protection Order, 8 FCC Rcd at 2903-2904, ¶¶ 45-56; and installations, outages, and service calls, see 47 C.F.R. § 76.309; Consumer Protection Order, 8 FCC Rcd at 2905-2906, ¶¶ 56-64. 47 U.S.C. § 552(a). See Consumer Protection Order, 8
• http://transition.fcc.gov/eb/Orders/2004/FCC-03-333A1.html
  • the provision of written information regarding ``(3) Installation and service maintenance policies; (4) Instructions on how to use the cable service; (5) Channel positions . . . ; and (6) Billing and complaint procedures. . . .'' 47 C.F.R. 76.1602(b). 8 47 C.F.R. 76.1603(b). As directed by Congress, the Commission also adopted customer service rules regarding billing, see 47 C.F.R. 76.1619; Consumer Protection Order, 8 FCC Rcd at 29, 65-68; office hours and telephone availability, see 47 C.F.R. 76.309; Consumer Protection Order, 8 FCC Rcd at 2903- 2904, 45-56; and installations, outages, and service calls, see 47 C.F.R. 76.309; Consumer Protection Order, 8 FCC Rcd at 2905-2906, 56-64. 9 47 U.S.C. 552(a). 10 See Consumer Protection Order, 8 FCC Rcd at
• http://www.fcc.gov/eb/Orders/2004/FCC-03-333A1.html
  • the provision of written information regarding ``(3) Installation and service maintenance policies; (4) Instructions on how to use the cable service; (5) Channel positions . . . ; and (6) Billing and complaint procedures. . . .'' 47 C.F.R. 76.1602(b). 8 47 C.F.R. 76.1603(b). As directed by Congress, the Commission also adopted customer service rules regarding billing, see 47 C.F.R. 76.1619; Consumer Protection Order, 8 FCC Rcd at 29, 65-68; office hours and telephone availability, see 47 C.F.R. 76.309; Consumer Protection Order, 8 FCC Rcd at 2903- 2904, 45-56; and installations, outages, and service calls, see 47 C.F.R. 76.309; Consumer Protection Order, 8 FCC Rcd at 2905-2906, 56-64. 9 47 U.S.C. 552(a). 10 See Consumer Protection Order, 8 FCC Rcd at
• http://www.fcc.gov/mb/engineering/76print.html
  • headend. [190]76.1608 System technical integration requiring uniform election of must-carry or retransmission consent status. [191]76.1609 Non-duplication and syndicated exclusivity. [192]76.1610 Change of operational information. [193]76.1611 Political cable rates and classes of time. [194]76.1612 Personal attack. [195]76.1613 Political editorials. [196]76.1614 Identification of must-carry signals. [197]76.1615 Sponsorship identification. [198]76.1616 Contracts with local exchange carriers. [199]76.1617 Initial must-carry notice. [200]76.1618 Basic tier availability. [201]76.1619 Information on subscriber bills. [202]76.1620 Availability of signals. [203]76.1621 Equipment compatibility offer. [204]76.1622 Consumer education program on compatibility. Subpart U -- Documents to be Maintained for Inspection [205]76.1700 Records to be maintained by cable system operators. [206]76.1701 Political file. [207]76.1702 Equal employment opportunity. [208]76.1703 Commercial matter on children's programs. [209]76.1704 Proof of performance test data. [210]76.1705 Performance tests (channels delivered).
• http://www.fcc.gov/mb/engineering/part76.pdf
  • retransmission consent status. § 76.1609 Non-duplication and syndicated exclusivity. § 76.1610 Change of operational information. § 76.1611 Political cable rates and classes of time. § 76.1612 Personal attack. § 76.1613 Political editorials. § 76.1614 Identification of must-carry signals. § 76.1615 Sponsorship identification. § 76.1616 Contracts with local exchange carriers. § 76.1617 Initial must-carry notice. § 76.1618 Basic tier availability. § 76.1619 Information on subscriber bills. § 76.1620 Availability of signals. § 76.1621 Equipment compatibility offer. § 76.1622 Consumer education program on compatibility. § 76.1630 MVPD digital television transition notices. Page 5of 243 Electronic Code of Federal Regulations: 5/6/2011 http://ecfr.gpoaccess.gov/cgi/t/text/text-idx?c=ecfr&sid=a0b1c7045abd9e3f08f6d3233a640e58&rg... Subpart U-Documents to be Maintained for Inspection § 76.1700 Records to be maintained by cable system operators. § 76.1701 Political file. §